Support Plans

Flexible Support Plans

ACGI realizes that while most customers’ support requirements are similar, some can also be unique. We will work with you to craft a support plan that is right for your organization. Our standard Support Plans include, (but are not limited to):

  • Silver support, the most popular support services package, provides basic product support coverage, including emergency support during regular business hours. This package is designed for customers that have light support requirements and run non-critical processes.
  • Gold support extends the emergency support into evening hours. It is designed for customers with moderate support requirements and who run more critical business processes.
  • Platinum support provides 24-hour-a-day support, including weekends, holidays, and for emergencies. It is designed for customers that require round-the-clock support.

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