Customer Support

Absolute Customer Satisfaction

ACGI Software’s customer-focused support team is dedicated to providing timely, quality service and product support to our community of customers. We realize that membership management software and solutions are vital infrastructure investments and we understand these systems are applied to mission-critical processes that impact your organization, staff, and members.

Our approach is to provide both responsive product support and proactive account management to ensure the post-implementation and ongoing success of your system. Our goal is to achieve “absolute customer satisfaction”.

Product Support

Product Support

ACGI Product Support is available to help you get the best results from your system. Three standard support plans are offered or we can customize a plan to meet your needs. 

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Account Management

Account Management

All ACGI customers, regardless of their size, are assigned an Account Manager, who is responsible for his or her customers’ post-implementation success and satisfaction. We track each inquiry from initial contact through problem resolution.

 

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